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applicants
Desktop Support Specialist
at Duke University in Durham NC
DUKE UNIVERSITY
DIVISION OF STUDENT AFFAIRS
POSITION DESCRIPTION
WORKING TITLE: Desktop Support Specialist
UNIT/DEPARTMENT: Information Technology Services
ORGANIZATION: Division of Student Affairs
SUPERVISOR: Manager, Student Affairs ITS
POSITION STATUS: Full Time, Exempt
FUNCTIONAL SUPERVISION: none
STAFF SUPERVISION: none
APPOINTMENT: 12 months, renewable annually with satisfactory performance
NATURE OF RESPONSIBILITIES:
As part of a team, provide desktop and basic network support for a cross platform network of more than 300 computers (75% Macintosh) and 40 printers. Provide server administration support for Macintosh OS X and Windows 2003 servers. Responsibilities include installation, maintenance, and upgrades of hardware and software, troubleshooting, and staff training.
SPECIFIC DUTIES:
As part of a team of desktop support specialists:
1. Prioritize and respond to troubleshooting calls from end users. (25%)
2. Coordinate and execute hardware and software installations, maintenance, and upgrades to individual workstations. (20%)
3. Provide server administration support for division servers. (10%)
4. Maintain a log of service calls in centralized tracking system. (10%)
5. Provide technical support for specific technology projects. (5%)
6. Assist users with needs assessment and development of technical solutions to work related problems. (5%)
7. Maintain an accurate and up-to-date hardware and software inventory. (5%)
8. Maintain communications with other information technology offices on campus. (5%)
9. Develop and deliver training programs for end users. (5%)
10. Maintain appropriate documentation related to technical support and business processes. (5%)
11. Serve on University and Division committees as appropriate. (5%)
GENERAL QUALIFICATIONS:
Bachelor’s degree required. Minimum two years experience in the support of desktop computer systems with an emphasis on multi-platform support and end user training. Basic Mac OSX and Windows server experience. Demonstrated success in customer service, time management and teamwork. Excellent written and oral communication skills.
SPECIFIC SKILLS AND COMPETENCIES:
Substantial skills in troubleshooting Macintosh and Windows desktop and server computer issues and basic network issues. Ability to provide end user training. Knowledge of desktop operating systems, such as Mac OS,Windows, and server operating systems, such as Mac OS X Server and Windows 2003 Server, expected. Experience installing and supporting standard desktop applications such as Microsoft Office, FileMaker Pro, Adobe Suite and various internet applications required. Basic mobile device (iOS, Android) troubleshooting desired. Ability to work in a team environment while also working on individual projects. Superior customer service skills.
PHYSICAL REQUIREMENTS:
The ability to lift and carry computer equipment weighing up to 50 lbs. Frequent kneeling and crawling under desks and cabinets to install and configure equipment.
Duke University is an EEO/Affirmative Action Employer.
APPLICATION INSTRUCTIONS:
Please send application materials to itjobs@studentaffairs.duke.edu
OR
Student Affairs ITS Office
102 Flowers Bldg, Box 90948
Durham, NC 27708
DIVISION OF STUDENT AFFAIRS
POSITION DESCRIPTION
WORKING TITLE: Desktop Support Specialist
UNIT/DEPARTMENT: Information Technology Services
ORGANIZATION: Division of Student Affairs
SUPERVISOR: Manager, Student Affairs ITS
POSITION STATUS: Full Time, Exempt
FUNCTIONAL SUPERVISION: none
STAFF SUPERVISION: none
APPOINTMENT: 12 months, renewable annually with satisfactory performance
NATURE OF RESPONSIBILITIES:
As part of a team, provide desktop and basic network support for a cross platform network of more than 300 computers (75% Macintosh) and 40 printers. Provide server administration support for Macintosh OS X and Windows 2003 servers. Responsibilities include installation, maintenance, and upgrades of hardware and software, troubleshooting, and staff training.
SPECIFIC DUTIES:
As part of a team of desktop support specialists:
1. Prioritize and respond to troubleshooting calls from end users. (25%)
2. Coordinate and execute hardware and software installations, maintenance, and upgrades to individual workstations. (20%)
3. Provide server administration support for division servers. (10%)
4. Maintain a log of service calls in centralized tracking system. (10%)
5. Provide technical support for specific technology projects. (5%)
6. Assist users with needs assessment and development of technical solutions to work related problems. (5%)
7. Maintain an accurate and up-to-date hardware and software inventory. (5%)
8. Maintain communications with other information technology offices on campus. (5%)
9. Develop and deliver training programs for end users. (5%)
10. Maintain appropriate documentation related to technical support and business processes. (5%)
11. Serve on University and Division committees as appropriate. (5%)
GENERAL QUALIFICATIONS:
Bachelor’s degree required. Minimum two years experience in the support of desktop computer systems with an emphasis on multi-platform support and end user training. Basic Mac OSX and Windows server experience. Demonstrated success in customer service, time management and teamwork. Excellent written and oral communication skills.
SPECIFIC SKILLS AND COMPETENCIES:
Substantial skills in troubleshooting Macintosh and Windows desktop and server computer issues and basic network issues. Ability to provide end user training. Knowledge of desktop operating systems, such as Mac OS,Windows, and server operating systems, such as Mac OS X Server and Windows 2003 Server, expected. Experience installing and supporting standard desktop applications such as Microsoft Office, FileMaker Pro, Adobe Suite and various internet applications required. Basic mobile device (iOS, Android) troubleshooting desired. Ability to work in a team environment while also working on individual projects. Superior customer service skills.
PHYSICAL REQUIREMENTS:
The ability to lift and carry computer equipment weighing up to 50 lbs. Frequent kneeling and crawling under desks and cabinets to install and configure equipment.
Duke University is an EEO/Affirmative Action Employer.
APPLICATION INSTRUCTIONS:
Please send application materials to itjobs@studentaffairs.duke.edu
OR
Student Affairs ITS Office
102 Flowers Bldg, Box 90948
Durham, NC 27708
Published at 29-11-2010
Viewed: 549 times
Viewed: 549 times