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Technical Trainer/Writer
at Georgia Gwinnett College in Atlanta, GA
Technical Trainer/Writer
Founded in 2005, Georgia Gwinnett College (GGC) is the 35th member of the University System of Georgia. GGC is a premier 21st century four-year liberal arts institution accredited by the Southern Association of Colleges & Schools. Located in the greater Atlanta metropolitan area, GGC provides a modern technology-enriched learning environment. Gwinnett County (pop. 780,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.
Reporting to the Director of Support Systems, the Technical Trainer/Writer has a two fold responsibility: (1) training software deployed by the Office of Educational Technology (OET) that affects all faculty, staff, and students; and (2) writing and editing technical documentation supporting that software and other functions of the Support Systems office.
This person must have excellent research skills, must be able to organize their ideas, be able to translate technical terms into text that any reader can understand, and be competent in holding training classes or individual training sessions on standardized software supported by OET.
ESSENTIAL FUNCTIONS:
· Develop and maintain interactive installation, configuration, how-to documentation, training materials, and online help for all constituents of the College.
· Multi-task while working independently and with other members of the Educational Technology staff.
· Develop a calendar of training opportunities and hold regular small group training classes as well as individual sessions on system-wide software and hardware provided by OET to the College community. This software includes but is not limited to applications such as Microsoft Windows XP and 7 Operating Systems, Mac OS, Microsoft Office suite, Email (via various platforms), web page design via Microsoft Expression Web, Adobe Acrobat Professional, GGC's help desk ticketing system, etc. Hardware might include cell phone usage, desk phone usage, laptop care, etc.
· Design set standards regarding order, clarity, conciseness, style, and terminology for technical documentation and communications.
· Confer with customer representatives to establish technical specifications and to determine subject material to be developed for publication and training.
· Review published materials and recommend revisions or changes in scope, format, content, and methods of delivery.
· Quickly learn new programs and adapt to changes in existing programs.
· Excellent verbal and written communication skills.
· Able to design and produce new interactive training materials by translating educational, functional, and technical requirements into a comprehensive training program for end users and facilitators.
· Make formal and informal presentations to technical and non-technical staff and faculty.
· Seek continuous process and relationship improvements between training, training material fulfillment, documentation, and technical writing.
· Assist in the development and maintenance of a robust help desk FAQ.
· Performs other related duties as assigned.
Minimum Qualifications:
Bachelor's degree in a business-related field such as management, human resources, or information systems; computer science or related field such as information technology and instructional technology; or technical writing
· Minimum of 3 years of technical training/writing experience
· Demonstrated experience working on complex projects
Preferred: Working experience in the Essential Functions of the position.
SALARY: Commensurate with education and experience with excellent benefits.
TO APPLY: one must apply online to: https://jobs.ggc.edu; search job # 0000334; or cut and paste quicklink into URL: jobs.ggc.edu/applicants/Central?quickFind=50926
Questions: apply@ggc.edu
Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the U.S. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability or religion. Georgia is an open records state.
Founded in 2005, Georgia Gwinnett College (GGC) is the 35th member of the University System of Georgia. GGC is a premier 21st century four-year liberal arts institution accredited by the Southern Association of Colleges & Schools. Located in the greater Atlanta metropolitan area, GGC provides a modern technology-enriched learning environment. Gwinnett County (pop. 780,000+) is home to a variety of businesses, including organizations involved in health care, education and information technology.
Reporting to the Director of Support Systems, the Technical Trainer/Writer has a two fold responsibility: (1) training software deployed by the Office of Educational Technology (OET) that affects all faculty, staff, and students; and (2) writing and editing technical documentation supporting that software and other functions of the Support Systems office.
This person must have excellent research skills, must be able to organize their ideas, be able to translate technical terms into text that any reader can understand, and be competent in holding training classes or individual training sessions on standardized software supported by OET.
ESSENTIAL FUNCTIONS:
· Develop and maintain interactive installation, configuration, how-to documentation, training materials, and online help for all constituents of the College.
· Multi-task while working independently and with other members of the Educational Technology staff.
· Develop a calendar of training opportunities and hold regular small group training classes as well as individual sessions on system-wide software and hardware provided by OET to the College community. This software includes but is not limited to applications such as Microsoft Windows XP and 7 Operating Systems, Mac OS, Microsoft Office suite, Email (via various platforms), web page design via Microsoft Expression Web, Adobe Acrobat Professional, GGC's help desk ticketing system, etc. Hardware might include cell phone usage, desk phone usage, laptop care, etc.
· Design set standards regarding order, clarity, conciseness, style, and terminology for technical documentation and communications.
· Confer with customer representatives to establish technical specifications and to determine subject material to be developed for publication and training.
· Review published materials and recommend revisions or changes in scope, format, content, and methods of delivery.
· Quickly learn new programs and adapt to changes in existing programs.
· Excellent verbal and written communication skills.
· Able to design and produce new interactive training materials by translating educational, functional, and technical requirements into a comprehensive training program for end users and facilitators.
· Make formal and informal presentations to technical and non-technical staff and faculty.
· Seek continuous process and relationship improvements between training, training material fulfillment, documentation, and technical writing.
· Assist in the development and maintenance of a robust help desk FAQ.
· Performs other related duties as assigned.
Minimum Qualifications:
Bachelor's degree in a business-related field such as management, human resources, or information systems; computer science or related field such as information technology and instructional technology; or technical writing
· Minimum of 3 years of technical training/writing experience
· Demonstrated experience working on complex projects
Preferred: Working experience in the Essential Functions of the position.
SALARY: Commensurate with education and experience with excellent benefits.
TO APPLY: one must apply online to: https://jobs.ggc.edu; search job # 0000334; or cut and paste quicklink into URL: jobs.ggc.edu/applicants/Central?quickFind=50926
Questions: apply@ggc.edu
Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the U.S. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability or religion. Georgia is an open records state.
Published at 18-06-2010
Viewed: 2272 times
Viewed: 2272 times